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Hydse

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What we know

48 statements from meetings, WhatsApp, documents and delivery

Full history →
  • contextaccount-team2026-08-0475d ago

    Rayne Choo introduced as secondary account manager on the Hydse account; Alexander Singh supports technical/development queries.

    Rayne added to the WhatsApp group chat the same day.

    Meeting· Jil Micole Leesource ↗

  • decisionanti-scam-roadshow-case-study2026-09-2325d ago

    The inaugural national anti-scam roadshow for the Singapore Police Force will be the primary case study for October content.

    Nazran proposed it: the 'I Can Act Against Scam' games (originally arcade machines, now a live SPF site), and the 4D 'Scammer's Den'/'Dragon's Den' room with a vibrating bench for the racing heartbeat, lightning flashes, thunder, water drops for rain and a fan synced to the video, plus posters painted with glow-in-the-dark ink that reveal a sinister message under UV. This is the project they won the award for. Jil wants it framed as a story-driven case study: the brief, the challenges, built from scratch.

    Meeting· Nazran Ahmadsource ↗

  • contextasean-ministers-meeting-october2026-10-144d ago

    The ASEAN event is a government-style meeting over 4–5 days with gala dinners, overseas delegate management and visa applications handled by Hydse.

    Jil noted government-associated meetings are not Hydse's primary target audience and serve mainly as prestige badges rather than high-priority marketing targets. Content plan: fun POV videos during the event.

    Meeting· Germainesource ↗

  • contextbenchmarking2026-10-144d ago

    Engagement rate hit 5–7%, versus an industry benchmark of 3–3.5%.

    Jil noted that low absolute like counts are not the right measure — engagement rate relative to a small follower base is strong compared with competitors with 10k followers and 10 likes. Raised in case Nas asks about low likes.

    Meeting· Jil Micole Leesource ↗

  • preferencebest-posting-time2026-09-1434d ago

    Wants posts scheduled between 10.30am and 12pm, which is the best engagement rate window for their account

    Said while chasing approval before 10.30am so the post could go out in that window the next morning.

    WhatsAppAtlas x Hydse· Jil Micole (client)

  • decisionboosting-budget-trial2026-10-144d ago

    Test a boosted post on the 'three tips' video with generic settings, $7–8/day for 3–5 days, optimised for profile visits.

    Jil advised against audience targeting at boosting level — keep it generic, goal is profile visits/followers as a cheap lead test. Do not boost the long 10-cents post or the purely fun one. If it performs, extend to a week; if not, stop. Germaine to screenshot the boost configuration and send to Jil for review. Longer term, ads should drive traffic to the website once live.

    Meeting· Jil Micole Leesource ↗

  • preferencebts-photos2026-10-144d ago

    Agency shoots vertical only; landscape footage can be used if given extra cropping space or edited with a white backdrop and border.

    In response to Germaine asking about lens attachments capturing landscape and vertical simultaneously.

    Meeting· Jil Micole Leesource ↗

  • decisionbusiness-goal-private-sector-inquiries2026-08-2455d ago

    Increase private sector revenue from under 20% to 30% by end of 2026.

    Stated as a business objective in the agency brief; over 80% of current revenue comes from government contracts and agencies.

    Meetingsource ↗

  • decisioncarousel-content-format2026-10-144d ago

    No platform split — keep a mix of video reels and static/carousel posts across all platforms rather than reels only on FB/IG and statics only on LinkedIn.

    Germaine asked whether reels should be restricted to Facebook/Instagram with LinkedIn kept to carousels/statics. Jil argued against splitting since video reels are now normal on LinkedIn for corporate audiences, and the wordy thought-leadership statics need video to carry engagement.

    Meeting· Jil Micole Leesource ↗

  • decisionfacebook-banner2026-10-144d ago

    Facebook will remain stagnant and serve merely as a landing page — target audiences do not use it.

    Meeting· Jil Micole Lee and Germainesource ↗

  • contextlead-generation-target2026-10-144d ago

    Smaller custom exhibition booths ($50k–$80k) are worth pursuing for leads despite Nas's initial disinterest in standard trade shows.

    Linked to Singapore Energy Week; potential entry into Data Center World Asia. Jil to send trade show industry recommendations and target corporate names via WhatsApp. Queenie to capture setup footage and Instagram stories.

    Meeting· Germainesource ↗

  • contextlinkedin-strategy2026-10-144d ago

    Nas's personal branding is in progress — a studio headshot shoot is booked but not yet done; he has a lot to say but no time to write.

    Germaine booked the studio shoot and will nudge him to write thought leadership once the profile is ready.

    Meeting· Germainesource ↗

  • preferencelogo-casing2026-08-1267d ago

    Germaine wants the 'Hydse' logo shown in proper/title case rather than all caps — "we're not that keen on all caps for Hydse".

    Jil agreed to have the designer test both versions to see which looks better.

    Meeting· Germainesource ↗

  • decisionnovember-shoot2026-10-144d ago

    Three shoot options on the table — 26 Oct, 30 Oct, or an office shoot in the first week of November; Germaine to decide by Monday.

    Jil proposed a 4:30–7:30pm shoot on the 30th to capture departing crowds for a vlog style; mornings are impossible due to 6–7am call times, rehearsals and slide testing. Setup is Monday the 26th, tear-down 30th–31st. Germaine is away 26–29 Oct but confirmed availability for the 30th after returning, and will check the event rundown for the sweet spot. Jil to send a summary of options on WhatsApp.

    Meeting· Jil Micole Leesource ↗

  • decisionreel-scripts2026-10-144d ago

    On-site interviews to use a rough list of questions rather than strict scripts, focusing on how the event went rather than featuring clients.

    Jil proposed interviewing Nas on-site if he's with the ministers, or Eddie as an alternative. Existing scripts assume office-based shoots and will be adapted once official briefs and event info are finalised. Trendy video references to be sourced by Nigel; interactive design case study selected for experiential design content.

    Meeting· Jil Micole Leesource ↗

  • contextseptember-1-event-photos2026-08-1267d ago

    Germaine will capture and send 5 photos at different time slots from the 1 September award ceremony for carousel posts.

    Meeting· Germainesource ↗

  • decisionseptember-shoot2026-09-2325d ago

    Live production shoots will alternate rather than run every month, as posts shot with the team clearly spike in likes and views.

    October blends August's archive-footage editing with September's real-life production style. As the events bureau builds up behind-the-scenes footage, production can be reduced further in roughly five months. A production shoot is anticipated in November.

    Meeting· Jil Micole Leesource ↗

  • decisionsocial-kpi-setting2026-08-2455d ago

    IG: grow from 135 to 800 followers; LinkedIn: grow from 533 to 800–1,000 followers; engagement rate 3–5% across platforms.

    Social media objectives set in the agency brief. Current baselines cited elsewhere in the brief as IG 144, FB 109, LinkedIn 533.

    Meetingsource ↗

  • complaintstock-imagery-references2026-09-2325d ago

    The client team is concerned there are too many AI and stock photos, and too much floral/wedding-dinner aesthetic in the edits.

    Germaine relaying team feedback: prioritise Hydse's own photos first, stock photos second, AI as a last resort. Editors to tone down floral/wedding-dinner visuals and pick stock that suits targeted industries such as tech. Jil to brief the design/creative team.

    Meeting· Germainesource ↗

  • contexttarget-audience-personas2026-10-144d ago

    Audience age shifted from younger viewers to the 35–50 bracket, matching where decision-makers sit; Pakistan/Nigeria viewers dropped and Malaysia appeared.

    September vs August analytics. Gender split also became more balanced. Nas had previously said decision-makers sit in the 35–50 range.

    Meeting· Jil Micole Leesource ↗

  • decisiontech-industry-case-studies2026-10-144d ago

    Replace a planned November case study with the Asian Bioethics Conference — 3 days plus gala dinner, 300+ attendees.

    Featured delegate and speaker management, book launch conceptualisation and marketing PR filming. Jil approved it as better aligned with the target audience. Germaine to compile attendee counts, duration and sustainability metrics (e.g. plastic bottles saved) for government-client proposals.

    Meeting· Germainesource ↗

  • constraintthought-leadership-content2026-10-144d ago

    Light-hearted or 'tired staff' content must omit specific event titles and client faces to avoid client dissatisfaction.

    B-roll using event backdrops is acceptable so long as client faces are excluded.

    Meeting· Germainesource ↗

  • decisionvoiceover-overlays2026-09-2325d ago

    All October videos will have voiceover overlays recorded by the client team instead of music-only edits; Nigel wants voiceovers on everything.

    Nazran, Germaine and Eddie identified as the main voices — Eddie praised as sounding like broadcast. They record in a quiet area and send the voice files for overlay on the video stitch. Fallback option raised was AI voice. Rationale: first month's music-only edits felt flat and videos with a human element show notably higher engagement.

    Meeting· Jil Micole Leesource ↗

  • constraintwebsite-awards-badges2026-09-1038d ago

    Official, unaltered logos are required for all marketing event awards; Germaine will source the accurate usable versions.

    Germaine asked whether the marketing event awards badge could be extracted as a standalone logo without its background; Jil confirmed the designer can do that subject to award guidelines. Jil proposed circular icon layouts for a cleaner look across four marketing event awards (2018, 2019, 2020, 2021, 2025), the Be Safe Level 4 badge (a clean PNG, no background) and the upcoming Singapore My Sustainability Certification.

    Meeting· Germainesource ↗

  • decisionwebsite-copy-seo2026-09-1038d ago

    Add a 'Why organizations choose Hydse' / 'What we do' SEO write-up under the client list plus a short call-to-action at the end of the About page; exact copy comes from Hydse's SEO team in the shared document.

    Germaine confirmed the copy is already provided in the shared doc. Jil's designer will implement it alongside other design tweaks.

    Meeting· Germainesource ↗

  • contextwebsite-development-handover2026-10-144d ago

    Hydse's developer is converting the Figma files; progress is slow as the tool is new to them.

    Germaine to coordinate with Jil on developer updates.

    Meeting· Germainesource ↗

  • constraintwebsite-imagery-ministers2026-08-1267d ago

    Minister images may be used (public figures) but should be confined mainly to award ceremonies and launches, to avoid Hydse being read as government-only.

    Germaine: ministers are public figures so usage is fine unless the event was private; her concern is private-sector prospects associating the brand solely with government. Conferences to use more generic/private imagery.

    Meeting· Germainesource ↗

  • decisionwebsite-portfolio-case-studies2026-09-1038d ago

    Portfolio section must dynamically filter projects by category so tags like meetings and conferences show only matching projects, not mixed categories.

    Requested by Germaine while reviewing the Figma prototype.

    Meeting· Germainesource ↗

  • riskwebsite-sustainability-certifications2026-09-1038d ago

    Sustainability page deferred pending Hydse's SEO team advice — frequent behind-the-scenes changes can hurt search ranking.

    Jil recommended a dedicated new page as a strong SEO feature (yearly reports as PDFs or articles), which could be built and kept hidden until ready, but cautioned on SEO impact. Germaine and Nazran agreed to check with the SEO team on launch strategy.

    Meeting· Jil Micole Leesource ↗

  • riskwebsite-testimonials2026-10-144d ago

    Hydse has only six Google reviews and a 5-star rating that cannot be recovered if it drops — reviews are hard to get because corporate clients prefer anonymity and government agencies cannot be given discounts.

    Jil noted a lowered rating is permanent without deleting the business entirely. Highly customised projects also make standardised discount incentives difficult. Jil recommended soliciting reviews from smaller projects to build count and improve SEO/website verification. Germaine to check existing testimonials for feedback on single point of contact.

    Meeting· Jil Micole Leesource ↗

18 worth re-confirming before acting on

Nothing has contradicted these, so they are still on the record — but they are old enough that the client may have moved on. Treat them as questions, not instructions.

  • decisionbio-link-lead-tracking2026-08-0475d ago

    Client will create a new Linktree account and add it to the social bios so the team can test whether click tracking works.

    Hydse has no Linktree account currently. Trade-off discussed: Linktree adds an extra step for users versus going straight to the website, but allows the click to be counted. germz also asked whether UTM parameters could be used instead if they skip Linktree — not yet answered.

    WhatsAppAtlas x Hydse· germz (Hydse)

  • commitmentcontent-tracking-workflow2026-09-1038d ago

    Nazran and Germaine to define October content plans and preferred shooting dates, and list the top 3 target industries plus top 3 event types to feature in case study content.

    Nazran also to upload photos from the event two weeks ago for potential content use.

    Meeting· Jil Micole Leesource ↗

  • riskjil-out-of-office2026-08-1267d ago

    Jil is out of town 21–28 August; Rayne Choo and Nigel will manage the production process during that period.

    Relevant because the office shoot is likely in the week of the 24th.

    Meeting· Jil Micole Leesource ↗

  • commitmentmonthly-reporting2026-09-2325d ago

    September report review set for 8 October at 3pm; Jil to send the invite.

    Germaine confirmed 8 October works; Nazran to sit in if free.

    Meeting· Jil Micole Leesource ↗

  • decisionpinned-post2026-08-1267d ago

    The brand-introduction pinned post is deferred until there is enough engagement data to know which content performs best.

    Meeting· Jil Micole Leesource ↗

  • commitmentshoot-setup-time2026-09-0444d ago

    For next Tuesday's shoot we will aim to reach 15 mins earlier

    Atlas committing to arrive 15 minutes ahead of the scheduled production time.

    WhatsAppAtlas x Hydse· Jil Micole

  • decisionwebsite-brand-video2026-08-0475d ago

    A hidden placeholder will be used for the brand video until Hydse's showreel is ready.

    Germaine: filming is about halfway done, more clips to be captured at upcoming September events, showreel hoped for by end of year. Alexander advised hiding the element rather than using a static image.

    Meeting· Germainesource ↗

  • decisionwebsite-client-logos2026-08-0475d ago

    Client logo section will lead with private sector companies, with government clients as a secondary layer of authority.

    Consistent with the standing focus on private sector inquiries. An FAQ section will also be included.

    Meeting· Jil Micole Leesource ↗

  • complaintwebsite-design-aesthetic2026-09-1038d ago

    Germaine raised inconsistent font sizes, oversized layout elements, and blog sections taking up the entire screen in the Figma prototype, and asked for a non-desktop preview option.

    Jil said the viewing restriction is inherent to Figma's preview interface and will check with the dev team whether a non-superimposed interactive preview is possible or whether the site must go live to review properly. Jil aims to standardise font sizes across all pages.

    Meeting· Germainesource ↗

  • decisionwebsite-event-categories2026-08-0475d ago

    Site structure retains the seven confirmed event categories, each with its own dedicated page, plus core capabilities as sub-items.

    Germaine: "we have confirmed the seven event category. So we will stick to that" — e.g. seminars, meetings, award ceremony. Content and SEO keywords already written to target each category.

    Meeting· Germainesource ↗

  • commitmentwebsite-homepage-draft2026-09-2325d ago

    Germaine's team will sort out the homepage images and review the homepage files by end of this week so Ming can begin homepage development.

    Meeting· Germainesource ↗

  • decisionwebsite-mobile-first2026-08-1267d ago

    Website updates will be done mobile-first, with desktop resizing only after the mobile version is approved.

    Rationale: many of Hydse's clients view the site on phone. Homepage uses a 'Find Out More' button revealing the inquiry form to keep the page condensed; remaining sub-pages built after the conference page is approved.

    Meeting· Jil Micole Leesource ↗

  • decisionwebsite-navigation2026-08-0475d ago

    Top navigation stays clean using an Apple-style hover drop-down sub-menu for event categories and core capabilities.

    Germaine: "I don't think we want to crowd that area... maybe like a drop down when they hover over our expertise". Team agreed the Apple menu style is clean.

    Meeting· Germainesource ↗

  • decisionwebsite-project-manager-profiles2026-08-0475d ago

    Project manager profiles will be omitted from the website for now.

    Jil suggested featuring PMs; Germaine declined — staff come and go, head shots are inconsistent, some PMs aren't comfortable showing their face, and the team is under 20 PMs.

    Meeting· Germainesource ↗

  • commitmentmarketing-events-award-20262026-07-3080d ago

    Atlas will slot in a one-off additional post for the award, and will write the caption, once the client sends over event photos or team award images.

    Client confirmed they will capture moments at the 13 Aug ceremony and send them over.

    WhatsAppAtlas x Hydse· Jil Micole (Atlas)

  • commitmentshoot-duration2026-07-2189d ago

    Atlas to check internally and revert on charges for extending future shoots to 3 hours.

    Jil Micole responding to the 3-hour coverage request; not yet confirmed.

    WhatsAppAtlas x Hydse· Jil Micole (Atlas)

  • commitmentwebsite-agreement2026-08-0475d ago

    Jil to draft and send the project agreement (including the 4 September timeline) for signature before the end of the week.

    Meeting· Jil Micole Leesource ↗

  • commitmentwebsite-launch-timeline2026-08-0475d ago

    Final UI/UX design files due 4 September; website go-live target 11 September, with the developer needing one week after handover.

    Jil: "I would put it on September 4th since it's one month and it falls on Friday. I'll put that in the agreement for the whole entire UI/UX." Germaine confirmed her developer needs roughly one business week to build and launch, so ~11 Sept go-live. September launch chosen to align with planned social media promotion. Initial August target was already missed.

    Meeting· Jil Micole Leesource ↗

Meetings

6 sets of notes in Drive

Log meeting notes

Paste the notes; extraction pulls the facts and flags what contradicts the record. Add the doc link so the full detail stays one click away.

Facts

only approved facts may anchor a claim
Holds a bizSAFE Level 4 badgecheckcontextverifieddraft

“we also want to put in the be safe level four bench in this area in this section.” — Germaine

Holds a five-star rating on Google with six Google reviewscontextverifieddraft

“And also I have to say five stars is super good.” — Jil Micole Lee

We are BizSafe Level 3 certified and recipients of two industry awards.checkcontextverifieddraft
Holds four marketing event awards, across the years 2018, 2019, 2021 and 2025checkcontextverifieddraft

“for marketing event awards specifically we have four now.” — Germaine

Marketing event awards include gold and silver placings within specific categoriescontextverifieddraft

“And and also um like the gold and silver, right? There's a category. So I don't know if we want to put the category in also” — Nazran Ahmad

Won bronze and silver at a marketing award in 2018 and 2019 (different category to the current one)contextverifieddraft

“but we have also been awarded um um I think in 2019 and 2018 previously um for the same award um I think it's a different category but we we were awarded like bronze and silver previously so that's something that we also want to put it on the” — Germaine

22.8% of LinkedIn followers come from professional services, with administrative at 13.46%, tech around 11% and financial services 6%contextquantifieddraft

“The tech side you guys have around 11%. The financial service side 6%.” — Jil Micole Lee

August follower growth: 8 on Instagram, 4 on Facebook, 2 on LinkedIncontextquantifieddraft

“for Instagram itself we saw a growth of like eight followers and Facebook we saw growth of four and LinkedIn two.” — Jil Micole Lee

Can currently identify about five events suitable for featuring in depth on the websitecontextquantifieddraft

“I would say realistically I can identify maybe about five events um that we can do to feature.” — Germaine

Companies with over 10,000 employees are the largest LinkedIn follower segment at 14.37%, followed by 11-50 employee companies and then 1,000-5,000 employee companiescontextquantifieddraft

“we have 14.37% sitting in over 10,000 plus employees. So, that's a good thing for us. It just means they're big people. They're big names. And our second highest is actually the people from 11 to 50 people in their company size. Third highest is the people within the 1,000 to 5,000 range.” — Jil Micole Lee

Delivered the Asian Bioethics Conference: a three-day conference plus a gala dinner with about 300+ attendeescontextquantifieddraft

“it's also a threeday event. Um, so it's not just one day, there's three day plus one gala dinner... it's attended by I think about 300 plus attendees.” — Germaine

Facebook averages about two page views per day per accountcontextquantifieddraft

“in terms of your daily page view we are seeing around two page view per day per account.” — Jil Micole Lee

Facebook averages around two page views per day per accountcontextquantifieddraft

“but in terms of your daily page view we are seeing around two page view per day per account.” — Jil Micole Lee

Facebook following of 109 followerscontextquantifieddraft

“Minimal social media presence (IG: 144, FB: 109, LinkedIn: 533)”

Facebook page posting reach of around 594 in August, up from around 500checkcontextquantifieddraft

“in terms of like the posting itself, we currently have around 594, which is quite not too bad. It's an increase to of like 500 as you can see.” — Jil Micole Lee

Government clients currently make up about 80% of its clientscontextquantifieddraft

“So I think having the mobile friendly um would be also very important because they are currently like 80% of our clients” — Germaine

Instagram grew by 8 followers, Facebook by 4 and LinkedIn by 2 in Augustcontextquantifieddraft

“for Instagram itself we saw a growth of like eight followers and Facebook we saw growth of four and LinkedIn two.” — Jil Micole Lee

Instagram reach target is around 41 per daycheckcontextquantifieddraft

“for the reach per day we're are targeting around like 41 a day and the average engagement rate is around 47.” — Jil Micole Lee

Instagram reach target of around 41 per daycheckcontextquantifieddraft

“for the reach per day we're are targeting around like 41 a day and the average engagement rate is around 47.” — Jil Micole Lee

Largest LinkedIn follower company-size segment is organisations with over 10,000 employees at 14.37%, followed by 11-50 employee companies, then 1,000-5,000contextquantifieddraft

“we have 14.37% sitting in over 10,000 plus employees. So, that's a good thing for us. It just means they're big people. They're big names. And our second highest is actually the people from 11 to 50 people in their company size. Third highest is the people within the 1,000 to 5,000 range.” — Jil Micole Lee

LinkedIn averages about five clicks per daycontextquantifieddraft

“As for daily clicks, this is a good thing because we have around five clicks on an average per day” — Jil Micole Lee

LinkedIn content clicks rose from 6 to 77 over a 12-day period, and page views rose roughly 12% (nine additional views)contextquantifieddraft

“I think your clicks previously was only at six. Now our clicks are at 77.” — Jil Micole Lee

LinkedIn follower industry mix includes government administration at 2.8%, hospitals and healthcare at 2.61%, transportation/logistics/supply chain and storage at 2.61%, construction at around 2.43% and oil, gas and mining at 0.56%contextquantifieddraft

“There is also transportation, logistics, supply chain and storage which falls under the 2.61.” — Jil Micole Lee

LinkedIn follower industry mix includes government administration at 2.8%, hospitals and healthcare at 2.61%, transportation/logistics/supply chain/storage at 2.61%, construction at 2.43% and oil, gas and mining at 0.56%contextquantifieddraft

“Surprisingly, we have oil gas and mining which is like 0.56.” — Jil Micole Lee

LinkedIn followers by function: sales and operations highest at almost 10-11%, business development 9.8%, marketing around 6.9%, programme/project management 5.6% and administration 2.43%contextquantifieddraft

“It's only administration but our administration falls under the 2.43% which is quite low compared to like the sales and operating which is hitting like almost a 10 to 11%. Marketing is quite high. It sits around like the 6.9%. And the BD it's 9.8 program project management 5.6.” — Jil Micole Lee

LinkedIn followers by job function: sales and operations highest at roughly 10-11%, business development 9.8%, marketing around 6.9%, programme/project management 5.6%, administration 2.43%contextquantifieddraft

“our administration falls under the 2.43% which is quite low compared to like the sales and operating which is hitting like almost a 10 to 11%. Marketing is quite high. It sits around like the 6.9%. And the BD it's 9.8 program project management 5.6.” — Jil Micole Lee

LinkedIn following of 533 followerscontextquantifieddraft

“LI: Grow from 533 followers to 800-1000 followers”

LinkedIn page averages around five clicks per daycontextquantifieddraft

“As for daily clicks, this is a good thing because we have around five clicks on an average per day” — Jil Micole Lee

LinkedIn post views increased by around 83 in Augustcontextquantifieddraft

“But in terms of posting wise, we see an increase of around 83 views.” — Jil Micole Lee

LinkedIn posts saw an increase of around 83 views in Augustcontextquantifieddraft

“But in terms of posting wise, we see an increase of around 83 views.” — Jil Micole Lee

Over 80% of revenue comes from government contracts and agenciescontextquantifieddraft

“Over 80% revenue are from government contracts and agencies”

Private sector currently accounts for about 20% of inquiries, with an internal target of 30% by end of yearcontextquantifieddraft

“So for example like increasing our private sector inquiries from like 20% to 30% by end of the year.” — Germaine

September LinkedIn audience: technology sector followers declined by 0.45% and financial services was flatcontextquantifieddraft

“technology side went down a little bit um by 0.45 and then for the financial service side it's a little bit flat” — Jil Micole Lee

September social follower growth: 5 new Instagram followers, 1 new LinkedIn follower, Facebook stagnantcontextquantifieddraft

“for all in all Instagram we did get an increase in five followers. Facebook still stagnant. LinkedIn we have an increase in one follower.” — Jil Micole Lee

Social audience shows a balanced male/female split with the active age range 25-54 and the largest group 25-44contextquantifieddraft

“in terms of the age itself, you can roughly tell like the ones that actually following are like the people between the 25 to 54 range. But the highest is still the 25 to 44” — Jil Micole Lee

Social audience shows a balanced male/female split, with the active age range 25-54 and the largest band 25-44contextquantifieddraft

“you can roughly tell like the ones that actually following are like the people between the 25 to 54 range. But the highest is still the 25 to 44” — Jil Micole Lee

Social engagement rate currently running between about 4.2% and 5%, against a stated benchmark of 0.8%contextquantifieddraft

“your engagement rate is close to 4.2 or like five sometimes and take note benchmark for engagement rate is 0.8” — Jil Micole Lee

Social engagement rate reached 5-7% in September against a stated industry benchmark of 3-3.5%contextquantifieddraft

“their engagement rate hit 5 to 7 percent, outperforming the industry benchmark of 3 to 3.5 percent” — Jil Micole Lee

Team includes fewer than 20 project managerscontextquantifieddraft

“how do we and our team is only about you know less than less than 20 project managers themselves” — Germaine

Delivering an ASEAN event involving government-style meetings over four to five days plus gala dinnerscontextquantifieddraft

“this runs for about four to five days” — Germaine

Boosting a post is budgeted at around $50, while lead-generation ads require at least $1,000contextquantifieddraft

“For boosting, you can go to like $50. But for ads, man, I would say you have to have at least $1,000.” — Jil Micole Lee

Facebook page postings reach recorded at around 594 in August, up from about 500checkcontextquantifieddraft

“in terms of like the posting itself, we currently have around 594, which is quite not too bad. It's an increase to of like 500 as you can see.” — Jil Micole Lee

Has quoted custom exhibition booth projects at between $50,000 and $80,000contextquantifieddraft

“I have quoted at least like 50 to 80,000 on the phone before.” — Germaine

Boosted post test agreed: the three-tips video, generic audience settings, $7-$8 per day for three to five days, optimised for profile visitscontextquantifieddraft

“I would normally suggest clients to go $7 to $8 a day. Don't go anything above... I would say try and test it out for three to five days.” — Jil Micole Lee

Recommends at least six months of lead time to plan a conference, and typically takes on clients planning around six months in advancecontextquantifieddraft

“usually heights taking clients who are planning this events like six months in advance. If you need a conference, we need six months at least to plan something like that.” — Jil Micole Lee

Social growth targets: Instagram to 800 followers and LinkedIn to 800-1000 followerscontextquantifieddraft

“LI: Grow from 533 followers to 800-1000 followers”

Targets 4-6 qualified leads per month from its digital presence campaigncontextquantifieddraft

“Building a credible digital presence that attracts private sector clients and generates 4 - 6 qualified leads per month.”

Targets a 3-5% engagement rate across social platformscontextquantifieddraft

“Engagement rate: 3-5% across platforms”

Holds a 'be safe' certification (likely bizSAFE) that it intends to display on the websitecheckcontextspecificdraft

“So um we like be safe certification we also want to put that” — Germaine

In the final stages of obtaining the Singapore My Sustainability certificationcontextspecificdraft

“Um Singapore my sustainability certification.” — Nazran Ahmad

In the process of obtaining a sustainability certificationcontextspecificdraft

“I think I should also share with you like sustainability that's something we are in the process of getting certified so those are the things the badges that we kind of want to put maybe in here or above the stats or something here” — Germaine

Nominated for an award for the gamification of an event; the award ceremony fell on 13 August 2026, the day after this meetingcontextspecificdraft

“for example the award that we are attending we were nominated because of our gamification of the event” — Germaine

August LinkedIn follower growth concentrated in professional services, administrative, technology and accommodation, while financial services declinedcontextspecificdraft

“on uh LinkedIn side you can see the professional service side administrative technology and accommodation it increased financial service I would say it's a good thing that it kind of went down” — Jil Micole Lee

Behind-the-scenes and real-life operational content outperforms case study and informative graphic content in engagementcontextspecificdraft

“the ones that actually do much better is the one that actually has more behind the scenes kind of like photo, less informative.” — Jil Micole Lee

Carousel posts currently underperform video postscontextspecificdraft

“our carousel isn't heating as strong and our views are hitting stronger and that's normal because we haven't been posting for a while.” — Jil Micole Lee

Core clients are described as falling in the 35 to 44 age rangecontextspecificdraft

“I think for clients it's a little bit older. I would say fall between the 35 to 44 range.” — Germaine

Core clients fall mainly in the 35 to 44 age rangecontextspecificdraft

“I think for clients it's a little bit older. I would say fall between the 35 to 44 range.” — Germaine

Delivers an annual series of anti-scam events for the policecontextspecificdraft

“It's like a whole series that we do annually kind of thing.” — Germaine

Does not run large or high-profile events every month; expects to refresh featured events roughly twice a yearcontextspecificdraft

“Um, and I think that the like frequency of it probably isn't as often like maybe after this five events, I would say maybe the next update will be like twice a year or something like really we don't really do large or high high profile ones very often like every month.” — Germaine

Follower base includes notable numbers from Nigeria, China, India, the UK, Indonesia and Pakistan alongside Singaporecontextspecificdraft

“you guys have almost like a smaller kind of like Singapore crowd, but also quite big across Nigeria, which is quite interesting.” — Jil Micole Lee

Follower countries outside Singapore include Nigeria, China, India, the UK, Indonesia and Pakistan, with no significant Malaysia presencecontextspecificdraft

“Of course, that's Indonesia and unsurprisingly Pakistan,” — Jil Micole Lee

Has been involved in smaller side projects in conjunction with Singapore Energy Week for the past few yearscontextspecificdraft

“we've been involved in smaller projects um in conjunction with SEU for the past few years” — Germaine

Has recurring clients who first engaged as juniors, were promoted, and then continued to recommend and rehire the companycontextspecificdraft

“our recurring clients, right? Um at first the ones that we wor with was they were junior and then later they got promoted and then they had juniors under them and then after that they would recommend us and then the juniors will contact us and then after that the the cycle just goes on” — Nazran Ahmad

Inbound leads typically come from marketing managers, in-house event managers and HRcontextspecificdraft

“marketing managers project.” — Germaine

Instagram views increased in August, attributed to posting video contentcontextspecificdraft

“for Instagram you see that we have a total increase in views and this is rightfully so because we have been posting a lot of videos.” — Jil Micole Lee

LinkedIn follower base skews toward senior-level roles and toward sales, operations and business development functionscontextspecificdraft

“Seniority it's also very targeted. So it's a good thing we're right now targeting a lot of like the senior which is what we want to do right” — Jil Micole Lee

LinkedIn follower growth in August was concentrated in professional services, administrative, technology and accommodation, while financial services declinedcontextspecificdraft

“significantly on uh LinkedIn side you can see the professional service side administrative technology and accommodation it increased financial service I would say it's a good thing that it kind of went down” — Jil Micole Lee

LinkedIn follower seniority grew most in entry level and director level, with a small dip in manager levelcontextspecificdraft

“there's like an increase in the number of people that were looking at our page in the entry level and of course the director level” — Jil Micole Lee

September audience age skewed from younger viewers toward the 35-50 range, the bracket in which decision-makers sitcontextspecificdraft

“it really went from like the younger audience to like the mid-range... the ones who actually make the decision, they usually sit between the 35 to 50 range” — Jil Micole Lee

September audience geography: Pakistan and Nigeria viewership declined and Malaysian viewers appearedcontextspecificdraft

“in September, it seemed like the Pakistan went down... Nigeria also went down. But there's still people watching and we have Malaysia coming in.” — Jil Micole Lee

September social performance: Instagram views and engagement spiked, Facebook page visits rose while post views fell, and LinkedIn metrics declined across the boardcontextspecificdraft

“for Instagram, we definitely spiked in terms of views and engagement rate. For Facebook, page visits increased, but the total views in terms of post it went down. For LinkedIn, everything went down.” — Jil Micole Lee

A police contact who worked with Hydse on the anti-scam event series gave unprompted positive feedback about working with the companycontextspecificdraft

“she was talking about how how much she enjoyed working with you guys” — Jil Micole Lee

A team-wide 'meet the team' video performed best in reach and organic views among the September contentcontextspecificdraft

“Yeah, the one with everyone did the best in terms of reach and organic views.” — Jil Micole Lee

Brand video from the team shoot is still in editing and the final cut is not yet availablecontextspecificdraft

“we we are in we're still editing the video. So yeah, we don't have the final one yet.” — Germaine

Builds interactive elements from scratch for the events it managescontextspecificdraft

“the room itself just showcases that you guys also cover the the fact that even at the event that you guys manage, you guys could build something from scratch just purely for the interactive purposes.” — Jil Micole Lee

Built a 4D immersive room for the anti-scam roadshow, called the 'Dragon's Den' or 'Scammer's Den'contextspecificdraft

“they wanted this kind of a 4D magic kind of room they call it the dragon's den right or the scammer's den so um we we had to build that room” — Nazran Ahmad

Built a set replicating an everyday home environment as part of the anti-scam roadshowcontextspecificdraft

“we created an environment that is similar to the environment that you see daily just to show that you know a scam can happen everywhere even in the comfort of your home” — Nazran Ahmad

Conceptualised and built the hardware for interactive/gamified elements at exhibitionscontextspecificdraft

“we made we came out and conceptualized and create the hardware um for all this interactive element for the for the exhibitions” — Germaine

Conceptualised and designed a custom book launch segment within the Asian Bioethics Conferencecontextspecificdraft

“there is also an a small launch segment because they launched a book a healthcare book for both of the days. So we had to conceptualize, design everything custom um like a mini launch sequence for for them.” — Germaine

Converted the arcade anti-scam games into an online version now hosted on the 'I can act against scam' website run by the Singapore Police Forcecontextspecificdraft

“So this is the I can act against scam website.” — Nazran Ahmad

Delivering an ASEAN ministers' meeting running several days in late October, with a gala dinner on 29 October and the calendar stretching to 31 Octobercontextspecificdraft

“it's some Asan minister's meeting” — Nazran Ahmad

Delivers events that fall into more than one category at once, such as a conference that is also a hybrid conferencecontextspecificdraft

“for example there are some events there are multiple category for example it's a conference but it's also a hybrid conference so we kind of have to tag them up accordingly” — Germaine

Designed and produced four anti-scam games for a Singapore Police Force campaigncheckcontextspecificdraft

“you'll see um a few four bas basically four games right scam or not scam shady uh scammer scrammer and operation scam sweep. Uh so we designed these games. Uh we produced these games” — Nazran Ahmad

Event scope covered for clients can include design and fabricationcontextspecificdraft

“um what we will um you know what are the scope that we cover like do we do design do we do the the fabrication you know what what kind of things we do for this event and all that.” — Germaine

For the Asian Bioethics Conference, delivered delegate management including hotel booking and transport/pick-up for overseas guestscontextspecificdraft

“apart from speaker management there is delegate management where I have to you know like book hotels arrange a transport um and pick up for this overseas guest” — Germaine

Handles overseas delegate management including visa applications for delegates coming to Singaporecontextspecificdraft

“right now for this particular event we are doing even their visas application coming to Singapore” — Germaine

Handles speaker management and VIP delegate management, including arrival coordination for overseas speakerscontextspecificdraft

“that's where we have overseas delegate management where I think a lot of um maybe tech industry when they host conferences and events that we invite a lot of overseas speakers” — Germaine

Has a close relationship with EMA, the organiser of Singapore Energy Weekcontextspecificdraft

“because we actually have close relationship with like EMA which is the organizer in that sense” — Germaine

Has been involved with the Patron of the Arts (NAC) award ceremony for several consecutive yearscheckcontextspecificdraft

“I think award ceremonies we can use the like patron of the arts something like that so it's a little bit of a less rigid format of award ceremony still a little bit more creative input um hopefully to the private sector um although it's still NAC which is under Yeah. Yeah. And we've also got it for like a few years straight.” — Germaine

Has designed individual custom exhibition booths for clients participating in trade showscontextspecificdraft

“we've helped clients for discount individual booths before. So they so they involved in the tech show for example and then they would get us to come in to design their booth but only for them.” — Germaine

Has its own developer who builds and publishes the live website from supplied design filescontextspecificdraft

“I mean I I did run it through with our developer but but I guess I mean I I mean I I guess I've shared that what what he needs, right?” — Germaine

Has no active or regular social media posting cadencecontextspecificdraft

“No active or regular posting”

Has no recent tech-sector clients; earlier tech work was done in a supporting role for another agencycontextspecificdraft

“don't think we have any recent tech clients. I mean, you know, in the past we've done a few here and there, but that's like in, you know, we were just supporting another like ad agency or another agency for that matter.” — Nazran Ahmad

Has received enquiries from UK contacts asking about bringing in artistscontextspecificdraft

“We've got people from UK writing to us asking us to you know whether we want to bring in some artists.” — Nazran Ahmad

Has worked with a client from Chinacontextspecificdraft

“We've wor with the China client before.” — Nazran Ahmad

Has worked with a client from China and receives partnership enquiries from India and the UK seeking a local Singapore partnercontextspecificdraft

“We've wor with the China client before. Um from India. Uh I mean we've had a couple of inquiries of them asking for partnership. I guess they are doing they they are doing events there but they want to do something in Singapore for their clients. So they they need a partner you know a local partner.” — Nazran Ahmad

Has worked with clients in the energy and healthcare industries, including an SLG energy project and a couple of healthcare conferencescontextspecificdraft

“we have done SLG which is the the energy right and then we have a couple of healthcare conferences” — Germaine

Has worked with clients in the energy sector (SLG) and delivered a couple of healthcare conferencescheckcontextspecificdraft

“we have done SLG which is the the energy right and then we have a couple of healthcare conferences” — Germaine

Has worked with Temasek, including projects contacted by a VP-level team leadcheckcontextspecificdraft

“we do work with tamasi who uh um from time to time uh and we in fact the person who the team lead um who kind of approves all the stuff or sometimes um once upon a time did contact us for some of the projects. Uh she's a VP, right?” — Nazran Ahmad

Inbound enquiries include requests from UK parties asking Hydse to bring in artistscontextspecificdraft

“We've got people from UK writing to us asking us to you know whether we want to bring in some artists.” — Nazran Ahmad

Its launches and groundbreaking events have been fronted by government ministerscontextspecificdraft

“All our launches and groundbreaking has been very ministry fronted” — Germaine

Offers a set of additional 'core capabilities' services alongside its main event categoriescontextspecificdraft

“then there is the subcategory below with um like some of this call capabilities. So that's all like the added services I would say that we also provide” — Germaine

Owns in-house conference equipment and recently purchased a new set of wireless conference microphones, replacing wired systemscontextspecificdraft

“we bought like new sets of conference mics for meetings... recently we bought a new set of the wireless ones” — Germaine

Produced posters hand-painted with glow-in-the-dark ink that revealed a different, hidden message when UV light was turned oncontextspecificdraft

“we had to find like a lot of glow-in-the-dark ink and then test and then after that we had to paint it with that ink” — Nazran Ahmad

Produced social media filming and PR/marketing content for a conference client, a first for the companycontextspecificdraft

“we've also actually done filming for their social media so they engage us to do like their marketing that sort of thing... So that's something that we have not done for for any events before.” — Germaine

Produced the inaugural national anti-scam roadshowcontextspecificdraft

“for example, we've got this um inaugural anti-cam um you know, national anti-cam road show.” — Nazran Ahmad

Produces award ceremonies, including one scheduled for 1 Septembercontextspecificdraft

“but I would there is one award ceremony on the 1st of September, but we can only take photos in September itself” — Germaine

Produces conferences and road shows as distinct event categoriescontextspecificdraft

“if not it might not you know like road show then it becomes just a conference might be confusing” — Germaine

Produces exhibitions as an event categorycontextspecificdraft

“like yeah something like that like maybe exhibitions then like one featured photo of the biggest or the grandest exhibition we have” — Germaine

Produces meetings as an event categorycontextspecificdraft

“So that I think it's like seminars meetings award ceremony and all that.” — Germaine

Produces seminars as an event categorycontextspecificdraft

“So that I think it's like seminars meetings award ceremony and all that.” — Germaine

Provides end-to-end event execution under a single contract, including services such as live streaming that smaller event companies outsource to a second vendorcontextspecificdraft

“So I think maybe the differentiation is just that we can provide all of them within you know one contract uh that sort of thing” — Germaine

Receives partnership enquiries from overseas companies in the UK and India seeking a local Singapore partner to deliver events for their clientscontextspecificdraft

“we've had a couple of inquiries of them asking for partnership. I guess they are doing they they are doing events there but they want to do something in Singapore for their clients. So they they need a partner you know a local partner.” — Nazran Ahmad

Runs hybrid meetings in-house with an integrated Zoom setup, which most of its meetings usecontextspecificdraft

“most of the meetings we do are actually hybrid so we bring in that whole setup um that can run through Zoom” — Germaine

Structures its offering around seven confirmed event categories, each intended to have its own dedicated pagecontextspecificdraft

“But the only thing to take note is just that we have um like confirmed the I think it was seven uh event category. So we will stick to that.” — Germaine

Synchronised physical environmental effects to on-screen video inside the immersive room: a vibrating bench timed to a heartbeat, light flashes for lightning, thunder through speakers, falling water drops for rain, and a fan that switched on when a fan was switched on in the videocontextspecificdraft

“the person took the remote and turned on the fan inside the video and we had a fan there that would turn on at that very moment.” — Nazran Ahmad

The anti-scam games were originally built as physical arcade machines, which are still touring police roadshowscontextspecificdraft

“initially it was made into those arcade games. You know it looks like those arcade machines. Uh and they were they are still rolling actually.” — Nazran Ahmad

Video content featuring a team member answering questions directly to camera was shot in September and is in editingcheckcontextspecificdraft

“we we are in we're still editing the video.” — Germaine

Website currently lacks case studies and up-to-date informationcontextspecificdraft

“Website exists but lacks case studies and updated info”

Website design includes interactive elements where the event-category words switch every second and the accompanying photos change in synccontextspecificdraft

“the only thing that we just need to confirm is to make sure that the developer can incorporate the interactive elements that we currently have on the previews right now like for example the conference meetings like all the words switch every second and like the photos sync up together.” — Jil Micole Lee

Works with Temasek, including a VP-level team lead who has contacted them for projectscheckcontextspecificdraft

“we do work with tamasi who uh um from time to time uh and we in fact the person who the team lead um who kind of approves all the stuff or sometimes um once upon a time did contact us for some of the projects.” — Nazran Ahmad

A brand video is in production: filming is roughly halfway done, more footage is planned at upcoming events in September, and a showreel is targeted by the end of the yearcontextspecificdraft

“hopefully maybe by end of this year, we can have like a show real sort of um that we can feature for the website.” — Germaine

A dedicated sustainability page is planned as a new page on the website, to be designed and kept hidden from public view until the content is readycontextspecificdraft

“it will be a new page because usually for sustainability for sustainability it's always recommended to open a new page” — Jil Micole Lee

A dedicated sustainability page is planned as a separate page on the website, with launch timing to be checked with the SEO teamcontextspecificdraft

“it will be a new page because usually for sustainability for sustainability it's always recommended to open a new page but that itself would be a good SEO featur” — Jil Micole Lee

Agency will draft personalised LinkedIn copy via Metricool for the founder to approve and publish, with Germaine flagging posts for him to resharecontextspecificdraft

“I also allow my clients to link their LinkedIn on our metrical and then I draft out a rough personalized copy and then I send it to the client” — Jil Micole Lee

Asked editors to tone down floral and wedding-dinner aesthetics in content design and to choose imagery relevant to targeted industries such as techcontextspecificdraft

“I see a lot of the uh editor putting in like very floral very dinner very wedding dinner.” — Germaine

Assigns a single project manager as one point of contact who follows the client through from proposal to post-event evaluationcontextspecificdraft

“I would say one thing that the client really like is that there's one person like once you're appointed... then you will follow through. Yeah. um throughout. So there's no like jumping in. There's only one person that you talk to which is gives clarity and like accountability” — Germaine

Awards, the be safe badge and the sustainability certification are to be displayed together in an achievements section, with official unaltered award logos requiredcontextspecificdraft

“Okay, for the marketing event awards, I'm pretty sure we can extract the logo out as long as we don't, you know, resize it, you know, like in any other way.” — Germaine

Behind-the-scenes and real-life operational content outperforms case studies and informative graphics for this brand's audiencecheckcontextspecificdraft

“the ones that actually do much better is the one that actually has more behind seen kind of like photo, less informative.” — Jil Micole Lee

Can supply sustainability evidence such as the number of plastic bottles saved at an event, in response to government agency certification and waste-reduction requirementscontextspecificdraft

“let's say how many plastic bottles we save at the end of the event” — Germaine

Candid, light-hearted event footage must omit event titles and client branding, though B-roll of event backdrops is acceptable provided no client faces appearcontextspecificdraft

“if we take B-roll shots that we are using it for other events then definitely I think featuring like the backdrop with the event logo is okay as long as you know the same things like no client face and all that is there is perfect.” — Germaine

Client buying process is split: junior staff research and shortlist event companies and gather quotes, while senior personnel (managers, team leads, assistant/deputy directors) make the final approvalcontextspecificdraft

“the ones lower in the hierarchy they are the ones gathering the information and trying to gather a bunch of event companies and trying to um ask for the quotes and um you know um and gather all the data requirement data required for the evaluation and of course eventually the approval is done by the high up” — Nazran Ahmad

Client buying process splits between senior staff (managers, senior managers, team leads, assistant/deputy directors) who make the final decision and junior staff (interns, executives) who research vendors, gather quotes and compile evaluation datacontextspecificdraft

“whereas the you know the the ones lower in the hierarchy they are the ones gathering the information and trying to gather a bunch of event companies and trying to um ask for the quotes and um you know um and gather all the data requirement data required for the evaluation and of course eventually the approval is done by the high up” — Nazran Ahmad

Currently holds only a limited number of client testimonials, most of them several years oldcontextspecificdraft

“Uh I think okay. Yeah, we just don't we just don't have a lot and we're trying to build that.” — Germaine

Defines qualified leads as non-D&D (non dinner-and-dance) enquiriescontextspecificdraft

“Qualified leads: Non D&Ds”

Developer receives Figma dev-mode and file-mode links and can download website assets as PDF, JPEG, SVG or PNGcontextspecificdraft

“he could download this as PDF, JPEG, SVG or PNG.” — Jil Micole Lee

Does not collect quantitative performance data from its events because government clients typically track those metrics themselvescontextspecificdraft

“we don't collect enough data to have all these um you know numbers... a lot of it um is the actual execution of it the creatives but the numbers they generally the clients will generally track themselves.” — Nazran Ahmad

Event setup for the ASEAN event is on Monday 26 October with tear-down scheduled 30-31 Octobercontextspecificdraft

“T is 30th. Um, 30th to 31st.” — Germaine

Germaine is away from 26 to 29 Octobercontextspecificdraft

“I will be away for like until 29. I think the 26 to 29.” — Germaine

Germaine personally handles all incoming DMs and comments on the social pages, with no automation in placecontextspecificdraft

“That's me. Yeah.” — Germaine

Image sourcing priority for content design is the company's own photos first, stock photos second and AI imagery as a last resortcontextspecificdraft

“as much as possible, if there is a way we can use our own photos, we will try to do that. Um AI also um I think stock photos first if there is then AI last option I guess.” — Germaine

Internal build and go-live of the site is estimated at about one business week after design files are approvedcontextspecificdraft

“And also I think for my site development probably it would also be one business week. Um once everything is done yeah and and approved and all then I think with the design file it will it would be faster for for our site to work on rather than him building the pages from scratch.” — Germaine

Maintains a portfolio file in a shared folder with brief descriptions of past events, from which items are picked and copied out into a client-facing pitch filecontextspecificdraft

“So it's just like the portfolio file that that we have in our shared um folder is really just that. So we kind of just pick and choose what we want to share with our client and then we just copy it out separately as a file.” — Germaine

Nas's personal branding is in progress, with a studio headshot shoot bookedcontextspecificdraft

“I booked the I boo him a studio shoot for his head shot” — Germaine

Nazran Ahmad, Germaine and Eddie are the designated team members for recorded voiceovers, chosen for their deliverycontextspecificdraft

“the main people that Nigel um really wanted to focus on was Nas, yourself, and Eddie. I think you guys had the most stable with the camera” — Jil Micole Lee

November content plan: educational statics on advance planning, a case study carousel, experiential/interactive design video, and POV-style event videoscontextspecificdraft

“for the static and carousel content, it's very dry in a way. More educational content this month, but it's more so again more focused on like what we do, how we do it, the processes.” — Jil Micole Lee

November content will be shot at the end of October because a team member, Nigel, is out of office for two weeks in mid-Octobercontextspecificdraft

“Nigel will be out of office. during the middle of October for like two weeks because he's shipping his like wedding photos. So the next shoot for like November if we're shooting with N will be end October itself for November's content” — Jil Micole Lee

November social content will be shot at the end of October because a team member is out of office for two weeks in mid-Octobercontextspecificdraft

“Nigel will be out of office during the middle of October for like two weeks because he's shipping his like wedding photos. So the next shoot for like November if we're shooting with N will be end October itself for November's content basically.” — Jil Micole Lee

October carousel content will present the team's creative, production, engagement and track-record processes rather than hard statisticscontextspecificdraft

“Then maybe we will just stick with alternative one more focus on um the main processes that you guys help with in terms of like the creative and interactive design yada yada.” — Jil Micole Lee

October video content will use team-recorded voiceover overlays instead of music-only backing tracks, on all videoscontextspecificdraft

“I think Nigel wanted everything because um, from the past engagement, you can really see a big difference from the numbers itself.” — Jil Micole Lee

Paid boosting and ad campaigns are paused pending review of September content resultscontextspecificdraft

“Let's not put uh monies into boosting yet until uh we see September's results.” — Jil Micole Lee

Paid boosting and ad campaigns are paused until September content performance is reviewedcontextspecificdraft

“Let's not put uh monies into boosting yet until uh we see September's results.” — Jil Micole Lee

Plans to capture post-event content during the tear-down period or as an early-November office-style recap instead of running a separate production shoot during the eventcontextspecificdraft

“So, we can time for like the tear down period where some of the backdrops are still up some of it. Then we can kind of see, you know, people working at the back, tearing down while we interview them, that sort of thing.” — Germaine

Pricing is not templated: every project is customised and the same event can cost a different amount year to yearcontextspecificdraft

“every project is not you know it's not templated it's very customized some cost would be different like even if you engage us for the same event the next year some of the um you know it wouldn't cost the same also” — Germaine

Repeat business follows a promotion cycle: junior contacts who worked with Hydse are later promoted and recommend the company to their own juniors or new departmentscontextspecificdraft

“at first the ones that we wor with was they were junior and then later they got promoted and then they had juniors under them and then after that they would recommend us and then the juniors will contact us and then after that the the cycle just goes on” — Nazran Ahmad

Reports are shared via Google Drive and ClickUpcontextspecificdraft

“this is uploaded domain and click up the reports that I share with you. So you can download it directly from there or it's also in our Google Drive as well.” — Jil Micole Lee

Rolling out an internal incentive scheme for project managers to collect client testimonialscontextspecificdraft

“Um but the good thing is we are trying to roll out internally some incentive to get our project managers to um collect the testimonials.” — Germaine

Runs Google Ads / SEM every month on generic keywords such as 'event management company'contextspecificdraft

“Google ads um for I mean SEM we have been we have been buying some um ads quite I mean every month” — Germaine

September performance report review scheduled for 8 October at 3pmcontextspecificdraft

“the reporting we could do it uh most likely following th perhaps on the 8th of October to talk about the reports for September.” — Jil Micole Lee

Social content is scheduled through 2 October, with the week of 5 October still to be scheduled once carousels and statics are confirmedcontextspecificdraft

“We are currently um set till first week of October. Basically, we have post scheduled to like October 2nd, but we don't have any post scheduled for 5th October that week already.” — Jil Micole Lee

Some existing testimonials name project managers who have since left the company and therefore cannot be usedcontextspecificdraft

“unfortunately I think some of the project managers world are also not with us yeah for for some of the any ones with like name mentioned then we we won't be able to use that also” — Germaine

The agency shoots exclusively vertical content; landscape footage can be used if extra cropping space is allowed or edited with a white backdrop and bordercontextspecificdraft

“my whole agency experience is like we never ever need to shoot landscape.” — Jil Micole Lee

The Asian Bioethics Conference will replace the previously planned case study contentcontextspecificdraft

“I think I have something like that, but it's set for We can actually replace it with this. I think it'll make more sense because this is more in line with the target audience that we want to reach out to.” — Jil Micole Lee

The in-house developer is currently converting the Figma files and progress is slow because the tool is new to himcontextspecificdraft

“this whole Figma thing is like new to him because like yeah he he hasn't really converted any files so I think it's taking a while” — Germaine

The in-house developer is named Ming and will begin website build with the homepage from the supplied Figma filescontextspecificdraft

“nas maybe for website I can share with Ming. I mean he has he already has access to this but um maybe we can try working on the homepage first” — Germaine

Three shoot options under consideration: 26 October, 30 October, or an office shoot in the first week of November, with a proposed 4:30pm-7:30pm three-hour window on the 30thcontextspecificdraft

“So I was thinking if we were to do the 3 hour shoot, it would be 4:30 to 7:30 on 30th.” — Jil Micole Lee

Tracks more metrics on private-sector and self-initiated events than on government eventscontextspecificdraft

“if we do those private events or or those um you know self initiated events then the numbers will matter a lot more and of course we will have you know we'll track a lot more matrix” — Nazran Ahmad

Website About page will gain a 'What we do' SEO write-up section and a short call to action at the end of the pagecontextspecificdraft

“under this we wanted uh like a what we do section.” — Germaine

Website homepage copy is being revised so an SEO-supplied header and chunk replaces the existing 'About Hydse' header blockcontextspecificdraft

“this we help MNC corporates that one I think um my SEO team was suggesting to replace the about Hydse word so like the header and then there is a header copy is supposed to replace the original chunk.” — Germaine

Website portfolio section will dynamically filter to show only projects tagged to the category page being viewed, such as meetingscontextspecificdraft

“what we intend to have this segment is just to match the portfolio text um so it syncs with those that are tech under meetings.” — Germaine

Website text and font sizes in the design files are already fixedcontextspecificdraft

“Um we already fixed all the text and font sizes.” — Jil Micole Lee

Website will carry a 'Why organizations choose Hydse' section under the client list, with copy supplied by the SEO teamcontextspecificdraft

“One of it would be the one that highlight which is why organizations choose Hydse. So um I think this will be a segment under the client um list” — Germaine

Website will include a 'why organizations choose Hydse' section under the client list, plus a 'what we do' SEO write-up and a short CTA at the end of the About page, with copy supplied by the SEO teamcontextspecificdraft

“Ah yeah yes there is a copy in within the document also.” — Germaine

Website will include a portfolio section that dynamically filters projects to match the category tag of the page it sits oncontextspecificdraft

“what we intend to have this segment is just to match the portfolio text um so it syncs with those that are tech under meetings.” — Germaine

Works with an external SEO agency that rewrote the website copy with keywords insertedcontextspecificdraft

“so the SEO part the that whole chunk is what they kind of refined what we originally have you know like inserting all the keywords and all that” — Germaine

Germaine Or is the Marketing Manager and named contact for the briefcontextspecificdraft

“Germaine Or Marketing Manager”

Had never built an immersive room of that kind before taking on the anti-scam roadshow buildcontextspecificdraft

“we had to build that room and that was quite an interesting journey for us because we've never built that room before, right?” — Nazran Ahmad

Office address is 28 Sin Ming Lane #03-133, Midview City, Singapore 573972contextspecificdraft

“28 Sin Ming Lane #03-133 Midview City S(573972)”

The company has a founder referred to as 'Nas', who is a candidate to appear on camera in a founder featurecheckcontextspecificdraft

“It's okay to do this and some of that the first founder feature, you know,” — Germaine

Brand palette pairs brown corporate-safe tones with bright coral and lime greencontextspecificdraft

“we have very brown like team colors which is very corporate safe but we also have color like coral and lime green and those colors are very bright. So it makes us look slightly playful.” — Jil Micole Lee

Brand prefers the 'Hydse' wordmark set in proper/title case rather than all capscontextspecificdraft

“Yeah. But I think we're not that keen on all caps for like Hydse.” — Germaine

Does not generally do D&Ds; targets award ceremonies, conferences, internal staff events and road shows within financial servicescontextspecificdraft

“of course the DNDs we don't really do but they may have the award ceremonies they may have um conferences or internal staff events um you know uh I mean the nond internal staff events and they may have road shows” — Nazran Ahmad

Does not really do D&Ds; targets award ceremonies, conferences, internal staff events and road shows from financial-services clientscontextspecificdraft

“of course the DNDs we don't really do but they may have the award ceremonies they may have um conferences or internal staff events um you know uh I mean the nond internal staff events and they may have road shows” — Nazran Ahmad

Existing brand design elements include lines and circular shapes and are described as not very structuredcontextspecificdraft

“we have the the design elements that we have we have those like lines that are circles I mean the I don't know don't know what you call that but like the design elements that we have are also are not very like structured” — Germaine

Identifies five gaps it wants to close: digital credibility, discovery, portfolio, thought leadership and social proofcontextspecificdraft

“Gaps We Want to Close: Digital credibility gap Discovery gap Portfolio gap Thought leadership Social proof gap”

LinkedIn is the primary platform focus, Instagram secondary, and Facebook treated as a low-priority landing pagecontextspecificdraft

“And for Facebook, um the priority is quite low. This is just a landing page again.” — Jil Micole Lee

LinkedIn is the primary platform priority, Instagram secondary, and Facebook treated as a low-priority landing pagecontextspecificdraft

“for Facebook, um the priority is quite low. This is just a landing page again.” — Jil Micole Lee

Names technology as first target industry priority, banks/financial services second, and also names healthcare and FMCG as target areascontextspecificdraft

“Oh. Oh, yeah. Healthcare. That's the other one.” — Nazran Ahmad

Targets four buyer personas: a Marketing & Communications Manager, an HR & Employee Engagement Manager, a Marketing Manager, and a Programme & Partnerships Leadcontextspecificdraft

“Farah, a Programme & Partnerships Lead, is assigned a stakeholder-facing event that must satisfy partners, attendees, and internal leadership.”

Top three priority target industries named as technology first, financial services (banks and wealth management) second, then FMCG, with healthcare also identifiedcontextspecificdraft

“other than that, I think uh FMCG is one.” — Nazran Ahmad

Wants to move target demographic away from the government sector toward other industries and the private sectorcontextspecificdraft

“considering you guys want to target a different kind of demographic u moving away a little bit from the government sector and moving into the other industries and the private sector.” — Jil Micole Lee

Wants its awards displayed to show consistent recognition across multiple yearscontextasserteddraft

“we just want to um show that I mean over the years we've consistently Yeah. I mean Yeah. We we've got quite a few.” — Nazran Ahmad

Won an award for the national anti-scam roadshow projectcontextasserteddraft

“that's actually the one that we won the award for.” — Nazran Ahmad

A large share of its clients view the website on mobile devicescontextasserteddraft

“So the website, we will only do it after the mobile one is done cuz I think last time you mentioned that a lot of your clients are actually scrolling on phone.” — Jil Micole Lee

Has delivered conferences of a similar scale to those in its target industries, though in different industriescontextasserteddraft

“we don't really have much previous event experience but we have like conferences of the same scale that we can kind of push for um though it's of a different industry” — Germaine

Incorporates AI into its eventscontextasserteddraft

“NAS you mentioned last time how you guys incorporate AI into your events or how you guys use this thing.” — Jil Micole Lee

Aims to establish thought leadership in stress-free, creative event planning and reliable partnershipcontextasserteddraft

“Establish thought leadership in stress-free, creative event planning and a reliable partnership”

Comedy-oriented reels perform well and are seen as fitting the brand personality, with thought-leadership carousels and statics carrying the professional credibilitycontextasserteddraft

“the ones leading more like comedyish a bit funny uh seems to do a bit better and I think it kind of fits like how we are in terms of like a brand personality” — Germaine

Describes its differentiator as 'one team, one plan, one point of accountability'contextasserteddraft

“I think um actually for this um like one team, one plan, one part of accountability, it's something that we also” — Germaine

Describes itself as having a strong offline reputation but almost no online visibilitycontextasserteddraft

“Strong offline reputation but almost invisible online”

Government-associated meetings are treated as prestige credentials rather than primary marketing targetscontextasserteddraft

“it's going to be a meeting and it's just government associated people again. to which is not really our main target audience. It's just good boss for us.” — Jil Micole Lee

Its non-government clients are largely outside the tech sector; tech is a market it wants to enter but is not yet established incontextasserteddraft

“I mean because we do a lot of government and even the non-government ones are not exactly tech.” — Nazran Ahmad

Positions its gamification and interactive exhibition work as its differentiator, and aims to be recognised as a leader in that areacontextasserteddraft

“So we're hoping that we can stay you know as like a leader in this area.” — Germaine

Prefers a friendly, slightly rounded, less structured visual style over a sharp corporate aestheticcontextasserteddraft

“so I think with that I would prefer something like this that we can kind of play around a little bit to show, you know, that we are also not that structured, you know, so our private clients can maybe trust us a little bit more with their more creative projects.” — Germaine

Prefers to share industry knowledge freely, without a hard-sell call to action on educational contentcontextasserteddraft

“he also mentioned that if we post this kind of content we don't want to hard sell our services we don't want to do like a CTA at the end to to get us you know get our services rather It's really like free knowledge kind of thing from us to the world um to whoever that finds us” — Germaine

Wants private-sector client logos foregrounded in its marketing, with government clients used as an additional layer of authoritycontextasserteddraft

“remember last year we were talking about calling out more of the private side not too focused on the government so that's what we will try to do like the main focus at the start will be the private companies and then the government can slowly so come in as an additional layer of authority” — Jil Micole Lee

Wants to enter the energy and data-centre exhibition space, starting with smaller custom booths as a route to larger contracts, despite founder disinterest in standard trade showscontextasserteddraft

“a lot of this type of events tend to be more trade showish which is something that Nas seems to not be interested in but I did tell him that if we want to enter this industry we have to try something.” — Germaine

Documents

drafted by the system, edited by people — then the edits are read back into the record

Nothing yet. Drafting is instant and free — agreement, invoice and deck from the client record, with [AM: …] markers where a human must fill in what the system must not invent.