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Elite Spine Centre

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Full history

7 statements, 6 still standing. Ordered by when they were said, not when we read them.

  1. 2026-04-10 02:40WhatsAppdecision· lead-nurture-scope

    Automation and nurture is already included in the proposal; we'll go deeper on how post-lead sequences and follow-ups will be structured to reduce load on their team.

    Elite Spine Centre X Atlas Media

  2. 2026-04-10 02:40WhatsAppcontext· onboarding-call

    Monday's call is no longer an onboarding call — it's a further discussion, moved to 1:30pm (after Mike's 12pm call with the other agency).

    Elite Spine Centre X Atlas Media

  3. 2026-04-10 00:22WhatsAppcomplaint· current-agency-dissatisfaction

    "I'm not super happy with my current agency situation either" — and doesn't want to end up in another arrangement he has to move on from a few months down the road.

    Elite Spine Centre X Atlas Media

  4. 2026-04-10 00:22WhatsAppcontext· pricing-value-concern

    Whether the rates are "expensive" or reasonable comes down to how effective the whole system is — other agencies here bundle video, static and ads management for around $1-2k/month, so it needs to produce higher-intent leads and lower CPL/CPA to be worth it.

    Elite Spine Centre X Atlas Media

  5. 2026-04-10 00:22WhatsApprisk· clinic-staffing-shortage

    One senior assistant recently left and another will leave next month (husband relocating to Taiwan), so Mike needs as much of the lead process automated or handled externally as possible while they hire and train.

    Elite Spine Centre X Atlas Media

  6. 2026-04-10 00:22WhatsApprisk· competing-agency

    Mike is speaking to another local agency that has a lead conversion team following up manually to book appointments; his call with them is Monday 12pm and he can't decide before that.

    Elite Spine Centre X Atlas Media

  7. 2026-04-10 00:22WhatsAppcontext· lead-nurture-scopesuperseded

    Main outstanding concern is the lead nurturing and conversion process — slide 20 of the deck says "automated messages and nurture (additional)" and he wants to know whether that's included.

    The 10 Apr WhatsApp reply resolves the same open question by confirming automation and nurture is included in the proposal, settling the outstanding scope concern raised hours earlier that day.

    Elite Spine Centre X Atlas Media