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Renobook

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Full history

24 statements, 22 still standing. Ordered by when they were said, not when we read them.

  1. 2026-04-20 02:23WhatsAppcommitment· campaign-pause

    Client asked for the ad spend report covering the first $2,000 plus the current $2,500

    Renobook X Atlas

  2. 2026-04-20 01:54WhatsAppcommitment· campaign-pause

    Ad spend already utilised is non-refundable; we'll calculate and refund any remaining unused ad balance as a one-time goodwill closure, with a final breakdown to follow

    Renobook X Atlas

  3. 2026-04-17 10:15WhatsAppdecision· campaign-pause

    We would like to stop the campaign and hope for a refund of the balance of the $2,500 paid — I won't keep paying and wait for it to optimise

    Renobook X Atlas

  4. 2026-04-17 09:54WhatsAppcomplaint· lead-quality

    37 leads since 4 March, only 1 client met and nothing closed — $2,000 for 1 lead, very disappointing, and no answers from you guys

    Renobook X Atlas

  5. 2026-04-17 08:46WhatsAppcontext· payment-delays

    Remainder of the invoice was still unpaid on 17 Apr and had to be chased before further work would proceed

    Renobook X Atlas

  6. 2026-04-07 08:28WhatsAppcommitment· payment-terms

    Ad spend payment to be arranged by tomorrow (8 Apr), service fee by the 15th in line with their billing cycle.

    Renobook X Atlas

  7. 2026-04-07 07:23WhatsAppdecision· monthly-ad-budget

    We'll increase to 2.5k.

    Renobook X Atlas

  8. 2026-04-06 05:44WhatsAppdecision· lead-quality

    Call summary: main issue is lead quality — a large portion of leads are non-genuine (incl. foreign workers) despite decent volume and low CPL (~$50). We'll immediately exclude the foreign worker audience from the ads.

    Renobook X Atlas

  9. 2026-04-06 05:44WhatsApprisk· otp-verification

    If needed, we can implement OTP verification mid-month to further filter leads — will improve quality but reduce volume.

    Renobook X Atlas

  10. 2026-04-06 05:44WhatsAppdecision· lead-quality

    Atlas will immediately exclude the foreign worker audience from the ads and monitor results over the next few weeks.

    Renobook X Atlas

  11. 2026-04-06 05:44WhatsAppdecision· lead-quality

    Align on faster lead follow-up — either WhatsApp automation or a dedicated person to engage leads immediately before passing to IDs.

    Renobook X Atlas

  12. 2026-03-30 07:46WhatsApppreference· meeting-format

    For our side, we usually keep these discussions over a call so everything can be properly run through, documented with a digital notetaker, and aligned with the team.

    Renobook X Atlas

  13. 2026-03-29 14:12WhatsAppcontext· new-carpentry-launch

    They are bringing in a new type of carpentry that is new in the market and they are one of the first — it requires customer education, so they wanted a face-to-face meeting to discuss future plans.

    Renobook X Atlas

  14. 2026-03-27 03:24WhatsAppdecision· free-3d-angle

    Run both ad angles at the same time as a split test to see which works better before transitioning fully

    Renobook X Atlas

  15. 2026-03-27 03:24WhatsAppdecision· free-3d-angle

    Run a split test between the existing ad and the free-3D ad simultaneously before fully transitioning.

    Renobook X Atlas

  16. 2026-03-27 03:16WhatsApppreference· free-3d-angle

    I think we should market the "free 3d" more because that's the current market trend that's attracting owners based on feedback from our owners.

    Renobook X Atlas

  17. 2026-03-26 15:43WhatsAppcomplaint· lead-qualitysuperseded

    Lots of enquiries from foreign workers; spreadsheet shows a lot of foreign workers, fake numbers, and prank submissions from people who never clicked the ad.

    The 6 Apr 2026 WhatsApp call summary restates the same lead-quality complaint more completely and settles it with a decision to exclude the foreign worker audience, making it the current position on this topic.

    Renobook X Atlas

  18. 2026-03-26 15:43WhatsAppcomplaint· lead-quality

    A lot of foreign workers and fake numbers, plus prank cases where the person didn't even click the ads.

    Renobook X Atlas

  19. 2026-03-26 15:43WhatsAppcomplaint· lead-quality

    We've been getting lots of enquiries from banglas — a lot of foreign workers, fake numbers, and prank leads who didn't even click the ads

    Renobook X Atlas

  20. 2026-03-26 04:56WhatsAppcomplaint· lead-quality

    Lots of enquiries from foreign workers ('banglas'), plus fake numbers and pranks where the person never clicked the ad.

    Renobook X Atlas

  21. 2026-03-23 02:01WhatsApprisk· payment-delays

    Payment was chased repeatedly through March — promised for the 15th, then Sunday 22 Mar, a first transfer failed, and it only landed 23 Mar.

    Renobook X Atlas

  22. 2026-03-23 02:01WhatsApprisk· payment-delays

    Payment has slipped repeatedly — missed the 15th, then a promised Sunday transfer failed to arrive and had to be reprocessed on 23 Mar.

    Renobook X Atlas

  23. 2026-03-23 02:01WhatsApprisk· payment-delays

    Payment promised for the 15th was not received; Juey was hospitalised, then a first transfer attempt failed before payment landed on 23 Mar.

    Renobook X Atlas

  24. 2026-03-22 10:17WhatsAppcomplaint· lead-qualitysuperseded

    Would like to address the problems with the leads as well, it's coming in too slowly and the leads are not responsive or genuine. We're srsly having problems with the quality of leads.

    The 6 Apr 2026 WhatsApp call summary restates the same lead-quality complaint with corrected facts (volume and CPL now judged fine, non-genuine leads identified as the core issue) and an agreed remedy, superseding the 22 Mar 2026 message from the same source and authority.

    Renobook X Atlas